Support

Frequently asked questions about Onelink products. If you would like to speak with a representative, you can find our contact information here.

The Onelink Safe & Sound available on pre-order today is Apple HomeKit enabled and has Alexa functionality built-in. First Alert is working closely with Google on the development of a Google Voice Assistant version of the Safe & Sound. This version will most likely become available towards the end of 2018.
On you iOS device tap settings > [your name] > iCloud, tap Keychain and slide to turn on iCloud Keychain, follow on-screen instructions.
Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See "Regulatory Information For Smoke Alarms" for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
If you alarm hasn't been added to a Onelink Account, follow these instructions to add it:
  1. Download the Onelink app
  2. Choose the Onelink product you purchased
  3. Follow the instructions in the app to install and set up
Remove any existing mounting bracket then use the screws provided to secure the mounting bracket to the junction box. The mounting bracket should be installed with the Onelink logo facing you.
You will need to go through the set up steps using your Android device and the Onelink Home app from Google Play.
Onelink Safe & Sound is compatible with iOS10 and above or Android 5 and above. Your device is required to 2.4GHz WiFi and have Bluetooth turned on. If you use an iOS device, you must also turn on Key Chain.
The Onelink Home app. It can be downloaded on the App Store or Google Play.
You can set the room name in the app, the room announcement cannot be customized.
Yes, to change the voice use the volume control located in the Onelink Home app on the music tab for the Onelink Safe & Sound you would like to control.
The users will need to log into their Onelink accounts using the same credentials to access the same accounts, or share via HomeKit on an iOS device.
To register your Onelink Safe & Sound, download the Onelink Home app from the App Store or Google Play. Then follow the step-by-step instructions in your app to register your device.
Yes, the alarm needs to be connected to hardwired power and be correctly mounted on the bracket with the back-up battery engaged before setting the alarm up in the app.
There is a factory reset button located in the app on the device settings screen, pushing that will reset the device to factory settings. There is also a Test/Silence button located on the side of the product, pressing it 3 times will reset the device to factory settings.
There are no limits to how many devices you can add to your Onelink or Amazon accounts.
Since the Onelink Safe & Sound is an AC powered only device, that uses your homes hardwired electrical circuit, it cannot be installed vertically on a wall. The product manual references where to install your alarm. First Alert offers numerous replaceable battery and 10-year sealed battery alarm options. For more information, visit firstalert.com.
Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm.
The Onelink Safe & Sound is meant to be a DIY installation. To install, simply remove your current alarm and bracket and install the Onelink Safe & Sound. The app will guide you through the process. Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm.
Yes, the Onelink Safe & Sound can be installed anywhere in the home where there is an old hardwired smoke alarm. The NFPA recommends installing alarms on every level of the home and in or near each bedroom.
The Onelink Safe & Sound supports a wireless frequency of 2.4Ghz. For best results, recommended to use with a 2.4 Ghz 802.11 b/g/n router.
AC power should be connected first, then the alarm will be mounted on the mounting bracket which will activate DC power.
The color red has been reserved for smoke and carbon monoxide emergencies as well as Alexa privacy mode.
It is likely that the reason your smoke alarm keeps chirping ad beeping is that the unit is not properly installed on the mounting bracket, the battery is low, or your product has reached the end of its life. Five (5) chirps indicated the End of Life. If your product is in End of Life mode, replace the alarm immediately. If you hear three (3) chirps, this could mean the alarm is in a malfunction mode. If your alarm is in malfunction mode please contact customer support to help troubleshoot. If you hear one (1) chirp every 60 seconds it means that the back-up battery is not engaged, ensure that you have properly installed Onelink Safe & Sound on the mounting bracket and turned it clockwise until you hear 1 chirp. Other reasons your alarm may be chirping are as follows:
  • A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.
  • Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.
  • Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should never be grounded; it should only be used to interconnect other smoke alarms or compatible devices.
The test button is on the side of the device, so it does not interfere with the speaker and the sound quality of the device. Since the Onelink Safe & Sound works with the Onelink Home app, you can conveniently test via the app rather than having to press the physical test button. If needed, the product still has the physical test button on the side and is easily accessible. If an alarm sounds, evacuate the home immediately. Always ensure there is no emergency prior to silencing a nuisance alarm.
The meanings of the ring colors are outlined on page 6 of the manual:
First Alert has been making quality home safety products for 60 years. The Onelink Safe & Sound has a photoelectric smoke sensor and a carbon monoxide sensor built-in. The product has been tested and meets national standards for safety products.
There is a deactivation switch located on the bottom of the device, marked by the word “Deactivate.”
The silence feature is intended to temporarily silence the horn while you identify and correct the problem. DO NOT use the silence feature in emergency situations. It will not correct a carbon monoxide problem or extinguish a fire. The silence feature can temporarily quiet an unwanted alarm for several minutes. You can silence the Onelink Safe & Sound by pressing the Test/Silence button on the alarm cover for at least 3-5 seconds or via the Onelink Home app. After the Test/Silence button is released, the red LED stops during the silence mode.
This unit is designed to be as maintenance-free as possible, but there are a few simple things you must do to keep it working properly:
  • Test it at least once a week.
  • Clean the alarm at least once a month; gently vacuum the outside of the alarm using your household vacuum’s soft brush attachment. A can of clean compressed air (sold at computer or office supply stores) may also be used. Follow manufacturer instructions for use. Never use water, cleaners or solvents since they may damage the unit.
  • After cleaning, test the alarm.
  • If the alarm becomes contaminated by excessive dirt, dust and/or grime, and cannot be cleaned to avoid unwanted alarms, replace the unit immediately.
  • Relocate the unit if it sounds frequent unwanted alarms. See “Where Not To Install” for details.
Push notifications will be sent when smoke or carbon monoxide is detected, a test has been completed, the alarm is reaching its end-of-life, the alarm has a low battery, and when updates are available.
The LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the nightlight through the Onelink app. When you disable the nighlight two LEDs will glow green on the Onelink alarm letting you know that you have AC power. If the LED is turned off, it indicates your alarm is running off of battery backup.
Pandora, iHeartRadio, TuneIn, SiriumXM, Spotify; to use music streaming services you will need to sign into your Amazon Alexa account during the set up process. In the Amazon Alexa app, you will need to ensure that the music service you want to use is linked to your account. Once that is complete you will be able to say "Alexa, play music from Spotify" (as an example).
Here is a list of questions you can ask.   What is the status of my home? What is the status of my alarm? What is the status of my Safe & Sound? What is the status of <room>? Check the history of my alarm? Check the history of my Safe & Sound What is my battery level in <room>? How do I reset the alarm? How do I clean my alarm? How do I clean my Safe and Sound? How do I silence my alarm? How do I restart my Safe and Sound? How do I test my alarm? How many smoke alarms should I have in my home? How many CO alarms should I have in my home? What are unsafe levels of carbon monoxide? What is carbon monoxide? What WiFi connection do I need? What iPhone version do I need? What are the iOS settings? Is Android supported? Where should I install my CO alarms? Where should I install my smoke alarms? What music services can be used with my Safe & Sound? How often should I test my alarm? Can I change the battery in my alarm?
You must sign up for a Onelink account in the Onelink Home app. Next, enable the Onelink Home skill in the Alexa app.   Once you have enabled the Onelink Home skill say “Alexa, ask Onelink” to invoke the skill.
The half red LED ring indicates Alexa is on mute. This is specific to Alexa functionality and shows that your device is not listening. If you wish to unmute your Alexa, go to the Onelink Home app and select the quick command with the circle, and your device will respond when you say "Alexa." The half red ring does not indicate any type of emergency. Because the Onelink Safe & sound is also a safety device a full red ring (accompanied with a loud, 85 decibel alarm) indicates there is an emergency. In the event of a smoke or carbon monoxide emergency, the LED will flash completely red and you will hear the loud beep.
The device does not need to be configured in the Alexa app, Alexa login is part of the set-up process. The user will need to sign-in to their account to use Alexa features.
You will be able to sign into your Amazon Alexa account during the set-up process, you can use your current account of create a new one.
No, the alarm remains functional even if Alexa is not connected.
An Amazon Prime membership is not required to purchase the Onelink Safe & Sound. If you want to utilize the Alexa functionality in your Onelink Safe & Sound you do need an Amazon account. There are many skills that are still accessible and do not require Prime Membership. You can ask Alexa to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud, so it’s always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your Onelink Safe & Sound is simple and hands-free – just ask, and Alexa will respond instantly. For your convenience, there is an Amazon Alexa quick start guide included inside your Onelink Safe & Sound packaging.
There is a brief introduction to Alexa on page 4 of the manual. Amazon Alexa is built in the cloud, so it is always getting smarter. The more you use Alexa, the more it adapts to your speech patterns, vocabulary, and preferences with new features continually being added. Ask Alexa to answer questions, play music, hear the news, get weather and traffic reports, control your smart home, and more. There is also an Amazon Alexa quick start guide that is included with the Safe & Sound. This is titled “Get Started with Alexa” and explains how you can talk to Alexa through the Onelink Safe & Sound, how to download the Alexa app, and other basic Alexa functionality.
If you choose to activate the Alexa functionality in your Safe & Sound you do need an Amazon account. You can ask Alexa to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud, so it’s always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your Onelink Safe & Sounds is simple and hands-free – just ask, and Alexa will respond instantly. For your convenience, there is an Amazon Alexa quick start guide included inside your Onelink Safe & Sound packaging. Some examples of commands include:
  • “Alexa, play my Spotify playlist.”
  • “Alexa, play a game.”
  • “Alexa, give me a recipe for apple pie.”
  • For more information on Alexa commands, go to alexa.amazon.com.
Yes, you can use Alexa to shop with your Onelink Safe & Sound device. You will be logged into your Amazon account – then ask to add items to your cart or purchase them.
No, Alexa’s voice cannot be changed at this time.
No, Alexa is the only wake word that can be used with Onelink Safe & Sound at this time.
Yes, you can use Audible – you will need to sign-in to your Amazon Alexa account to get access, then ask Alexa to play from Audible.
Not at this time, when multi-room is available from Amazon for third party devices – it will be integrated to the Onelink Safe & Sound.
Users can now take advantage of the Calling and Messaging features from their Onelink Safe & Sound. Using the Amazon Calling feature is easy. Once a person’s contacts are synced with the Alexa app, users can simply ask Alexa to call contacts by name. The Onelink Safe & Sound can also receive calls from other Alexa devices, and will announce the incoming caller along with a green light ring around the device. Users will have the option to answer or ignore the call. The Amazon Messaging feature on the Onelink Safe & Sound enables easy delivery of messages amongst Alexa devices. Users can ask Alexa to send a message, and a voice recording of your message will be delivered to contacts who own Alexa devices or those who have the Alexa app. When a message is received, users will hear a chime and see a yellow light ring on the Onelink Safe & Sound.
There is a mute/privacy button located in the app on the device screen (looks like a microphone) toggling that button will mute or un-mute Onelink Safe & Sound.
To use Apple Homekit you will need to set-up Onelink Safe & Sound with an iOS device and walk through all of the set-up steps. The device will then show up in the Apple Home App for use with Homekit. To learn more about what devices work with Apple Homekit visit: https://www.apple.com/ios/home/accessories/.
The device does not need to be configured in the Alexa app, Alexa login is part of the set-up process. The user will need to sign-in to their account to use Alexa features.
Reset your password via the Amazon Alexa app or on the web at amazon.com
Go to your Alexa app:
  1. Click on the 3 horizontal lines in upper left corner
  2. In the list click on “Skills”
  3. Under “Skills” type “Onelink” in the “Search all skills” bar, click the search tool
  4. Click on “Enable” under the Onelink skill
  5. Use the email and password you created in the Onelink app to link your accounts and click authorize
  6. You will be able to use the “Alexa” command to ask about your Onelink products
If you unpair the device you will need to set-up the device including logging into your Alexa account.
Pandora, iHeartRadio, TuneIn, SiriusXM: to use music streaming services you need to sign into your Amazon Alexa account during the set-up process. In the Amazon Alexa app, you will need to ensure that the music service you want to use is linked to your account. Once that is complete you will be able to say, “Alexa, play music from Pandora” (as an example).
You will be able to use the alarm functions and bluetooth streaming from a device - Alexa functionality and receiving push notifications require a Wi-Fi connection.
Amazon, FirstAlertstore.com, Lowe’s, Best Buy, Costco, Ace Hardware, Target.
No, your Onelink Smoke + CO alarm cannot be exchanged for a Onelink Safe & Sound. The Onelink Safe & Sound can be purchased at major retailers, such as Amazon and Lowe’s.
Currently, there are no coupons for the Onelink Safe & Sound.
The Onelink Safe & Sound is an AC powered only device, that uses your homes hardwired electrical circuit. You should position it where your current smoke alarm junction box is. Remove your current alarm and bracket and install the Onelink Safe & Sound. The app will guide you through the process. Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm. Since the Onelink Safe & Sound also works as a premium speaker, it uses your ceiling as an acoustic backdrop to fill the room with immersive, crisp omni-directional audio. The device works with Wi-Fi and has Alexa enabled functionality built in, so your home’s hardwired electrical circuit is needed as the device would use up much too battery power. First Alert offers numerous replaceable battery and 10-year sealed battery alarm options. For more information, visit firstalert.com.
The Onelink Safe & Sound will interconnect with most hardwired smoke and CO alarms. This includes all BRK and First Alert alarms and most Kidde, Fyrnetics, Lifesaver and Firex alarms.
Yes, you can use the Onelink Safe & Sound as a Bluetooth speaker by pressing the Bluetooth button on the music tab and discovering and connecting the device in your phone’s Bluetooth settings.
The Onelink Safe & Sound supports English and Spanish.
There is a volume slider located on the device music screen.
Music can be played from a streaming service or via Bluetooth from a phone or tablet.
The Safe & Sound contains a 28mm BMR speaker. For more information, go to https://onelink.firstalert.com/
There will not be a DC only version of the Onelink Safe & Sound.
For best performance of Siri utterances, commands often require your Wi-Fi and BLE to be enabled on your iOS device. Often users may need to go into iPhone settings ->General -> then Siri and toggle OFF, then On for Siri and try the commands again. You may need to use the word “detector” as Siri recognizes the word "Alarm" as the alarm clock function on the iPhone. If you have multiple homes in your app, you can only use SIri on the Primary Home. You can toggle which home you want to set as primary through the home settings.
Siri utterances are now available!You can interact with Siri using the following commands: - How is my CO Detector? - How is my Smoke detector? - Do I have a smoke detector? - Is the smoke alarm tripped? - Is the CO alarm tripped? - How is the Carbon Monoxide detector? - Change the brightness on my smoke detector to [x] percent.
Verify you are on the same Wi-Fi network the units are to be set to and verify you are on 2.4GHZ network. Check your router manual or contact the manufacture of the router to verify this.
Try to turn off your iOS device and then turn it back on. If that does not fix the issues, Please contact customer support.
This means you must be in Bluetooth range (approx. 10 - 50 ft. max) of the Device to use any mobile functions. If error stills occurs, when you move closer to Smoke/CO detector, force close the app and restart it.
The white LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the nightlight through the Onelink app but you cannot turn it off. If the white LED is turned off, it indicates your alarm is running off of battery backup.
Once smoke or CO reaches emergency levels, the Onelink alarms cannot be silenced- by regulation in the US and Canada. You must also be within range of the alarm to silence it.
Power off the iOS device and after short period (a few seconds) power it back on. Start Onelink Home app and repeat step where error occurred. If error is still occurring try the following: Please Sign Out from iCloud (Settings > iCloud > Sign Out) Try to log back into iCloud again. If this does not work, you will need to be signed out of iCloud to continue the process. Then sign back into iCloud.
First verify you are on a 2.4GHz Network and not 5G network. The connection to WIFI should take no longer than 30 secs if stuck on “joining” Force Close the app, 5 button reset the Device and try to pair again. Also, on the “Activate Device” screen, wait until the units has flashed blue before going to the next step.
Verify you are either scanning or entering in the correct pairing code. If you cannot get the unit to Pair via Bluetooth force close the app. IF YOU ARE USING iCloud YOU MUST ALSO TURN ON Apple Key Chain in your Settings. Then swipe away the Onelink Home App and start again after the pushing the alarm test button 5 times to reset the alarm. Retry the pairing process now from the beginning.
If your alarm has been added to a Onelink Account, but it has lost connectivity, there are a few things that could be going on:
  1. Check that your home Wi-Fi network is still connected to the Internet.
  2. Remove wireless interference from other products that use a 2.4GHz wireless signal. Try moving or temporarily unplugging any cordless phones, baby monitors, and wireless video equipment.
  3. Check the distance of the offline Onelink alarm from your Wi-Fi access point.
  4. Assure your router is set to 2.4 Ghz and Not to 5.0 Ghz.
To download the Onelink App, you must using an iOS device running on iOS 9.0 or later. We recommend updating to the latest version of iOS to ensure you have any HomeKit updates that have been released by Apple.
The Onelink App requires an iPhone, iPad, or iPod touch with iOS 10 or later or Android with 5 or later.
If your alarm hasn't been added to a Onelink Account, follow these instructions to add it: 1.  Download the Onelink app. 2. Choose the Onelink product you purchased 3. Follow the instructions in the app to install and set-up
Ensure you are running iOS 10 or above and have your keychain enabled, then delete the Onelink Home app and re-install it from the app store.
Here is a list of questions you can ask.   What is the status of my home? What is the status of my alarm? What is the status of my Safe & Sound? What is the status of <room>? Check the history of my alarm? Check the history of my Safe & Sound What is my battery level in <room>? How do I reset the alarm? How do I clean my alarm? How do I clean my Safe and Sound? How do I silence my alarm? How do I restart my Safe and Sound? How do I test my alarm? How many smoke alarms should I have in my home? How many CO alarms should I have in my home? What are unsafe levels of carbon monoxide? What is carbon monoxide? What WiFi connection do I need? What iPhone version do I need? What are the iOS settings? Is Android supported? Where should I install my CO alarms? Where should I install my smoke alarms? What music services can be used with my Safe & Sound? How often should I test my alarm? Can I change the battery in my alarm?
You must sign up for a Onelink account in the Onelink Home app. Next, enable the Onelink Home skill in the Alexa app.   Once you have enabled the Onelink Home skill say “Alexa, ask Onelink” to invoke the skill.
Click the “Sign-up” link on the Onelink Home app home list. You will need to enter a valid email and password. You will receive a verification email from Onelink - click the link in the email to verify your account.
  1. Check your Internetand Wi-Fi connections on your iOS device and Apple TV.
  2. Update the software on your iOS deviceand Apple TV.
  3. Make sure that your Apple TV is on the same Wi-Fi network as your HomeKit accessories and within about 25 feet of your Bluetooth HomeKit accessories.
  4. Go to Settings > HomeKit and make sure that your iOS device has Use iCloud turned on.
  5. Make sure that your iOS device and Apple TV are on the same network and not in Airplane Mode.
  6. Sign out of iCloud on your Apple TV and sign back in after about two minutes. Make sure that your iOS device and Apple TV are signed in to iCloud using the same Apple ID and password.
  7. Make sure that any HomeKit accessories you've added using your iOS device can be controlled on your Wi-Fi network or using Bluetooth. If the accessories aren't within reach, you might need to restart them. Check the batteries in your accessories and replace them if needed.
  8. Restart your iOS deviceand Apple TV.
  9. Go to Settings > Airplane Mode and turn Airplane Mode on and off. Then try to control your HomeKit accessories locally.
Click on the push notification and you will be directed into the app where you will be guided through the steps for updating your device. Be sure that you are in the home where the devices are located, on the same Wi-Fi network the devices were paired on, within Bluetooth range of the devices and have the latest app version installed.
Yes, the Onelink Smart Smoke and Carbon Monoxide Alarm is compatible with the Apple Home App.
Always use the most current version of the Onelink Home app and Apple iOS.
Your iPhone or iPad can receive notifications in the event your Onelink alarm senses smoke or CO. Notifications will be sent to your mobile device once the alarm has completed multiple cycles of the alarm sounding assuring residents are notified first in the event of a possible emergency. The time to receive notifications to your mobile devices varies depending on your router and internet and iPhone service providers speed. In general notifications will be received on your devices in about 60 seconds. If you want these alerts and are not getting them, follow some of these steps.
  1. Assure your app is set for receiving push notifications. Navigate to each alarm setting and assure the receive push notifications is toggled “on” for each alarm.
  2. Assure The notifications is set to “on” in your Onelink Home app in the iPhone settings
  3. Assure your wireless router is operating
  4. If you are still not receiving notifications, contact our support team.
iPhone 5s and above, iPad 3 and above, iPod Touch 5G and up with iOS10, if you use iCloud, you must also turn on Key Chain. Your device should have WiFi and Bluetooth turned On. Wifi Router running on 2.4 GHz range.
Yes, you will need a device running Android 5 or above.
The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.
The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
Onelink Smart Smoke & Carbon Monoxide Alarm is hardwired compatible with most First Alert/BRK alarms.
Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).
Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
The silence feature can temporarily quiet an unwanted alarm for several minutes. This feature is intended to temporarily silence the horn while you identify and correct the problem. Do not use the Silence Feature in emergency situations. It will not correct a CO problem or extinguish a fire. Please also note that as regulated, alarm conditions that are too high cannot be silenced.
Yes, the battery version of the Onelink Smart Smoke & Carbon Monoxide Alarm utilizes a lithium batteyr that can be ordered from www.firstalertstore.com.
As with hardwired units, NFPA states that up to 18 total units can be interconnected (RF Wireless or hardwired) with a maximum of 12 of those being smoke alarms.
The alarm is in malfunction mode. You can either email or call customer support to troubleshoot directly from your Onelink app.
The Onelink Smart Smoke & Carbon Monoxide Alarm is compatible with Android version 5 and later. In addition, the battery version has a replaceable lithium battery.
The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.
Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
The Onelink Smart Smoke and Carbon Monoxide alarms are equipped with a photoelectric smoke sensor and an electrochemical CO sensor.
Ionization Smoke Alarms - Generally are more effective at detecting flaming fires, which consume combustibles quickly and spread rapidly. Sources of these fires include paper burning in a wastebasket, or grease fires on a stove. Photoelectric Smoke Alarms - Generally are more effective at detecting smoldering fires, which smolder for hours before bursting into flame. Sources of the fires include cigarette smoldering in couches or bedding. For maximum protection, install both types of smoke alarms on every level of the home.
It is likely that the reason your smoke alarm keeps chirping and beeping is that the battery is low and your product has reached the end of its life. Fiver (5) chirps indicates the End of Life. If your product is in End of Life mode, replace the alarm immediately. If you hear three (3) chirps, this could mean the alarm is in a malfunction mode. If your alarm is in malfunction mode please contact customer support to help troubleshoot. Other reasons your alarm may be chirping are as follows:
  • A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.
  • Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.
  • Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded; it should only be used to interconnect other smoke alarms or compatible devices.
Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).
The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
The Onelink alarms are equipped with a 10 year sealed battery which will last up to 10 years – the life of the alarm. Please note that actual battery service life depends on the Smoke/CO Alarm and the environment in which it is installed. Regardless of the manufacturer’s suggested battery life, you MUST replace the Alarm immediately once the unit starts “chirping” (the “low battery warning”).
Understanding your alarm is very important especially when in danger. Since this alarm features both Smoke and Carbon Monoxide detection, it is critical to know which is happening in your home. When there is a high carbon monoxide level, your alarm will beep four (4) times and will also display a red LED hue. When the alarm detects a fire in your home, the alarm will beep three (3) times and will display a red LED hue. In addition to this, when your alarms are wirelessly interconnected, the voice and location feature will tell you not only what type of emergency it is (smoke or CO) but also the location of the danger.
If the unit alarms and you are not testing the unit, it is warning you of a potentially dangerous situation that requires your immediate attention. NEVER ignore any alarm. Ignoring the alarm may result in injury or death. Refer to the manual to identify the LED color cue.
When one Onelink alarm goes off all wirelessly connected Onelink alarms will sound as one. The Onelink alarm will also talk to you, letting you know what type of danger (smoke or CO) and where the danger is located.
Once smoke or CO reaches emergency levels, the Onelink alarms cannot be silenced- by regulation in the US and Canada. You must also be within range of the alarm to silence it.
Start by downloading the Onelink Connect app on the App Store or Google Play. The app will guide you through the simple set up process.
Start by plugging in your Onelink Connect into your modem with the included Ethernet cable. The app will guide you through which ports should be utilized.
If you are installing one Connect, it should be plugged into your modem. Ensure the device is not installed inside a cabinet or covered. If you are installing additional Connects, they should be placed at least 40 feet apart from each other for best results.
To relocate your Connect, the device should be offline (unplugged) and the below steps should be followed.
  • Go to the Wi-Fi home screen in the Onelink Connect App.
  • Tap the Connect you would like to move
  • Tap Remove Connect under Actions
  • Tap Remove
  • The Connect light should start Pulsing White
  • Wait for the for the Connect light to turn Solid Blue
  • Move the Connect to the new location
  • The Connect must be re-added within the app.
    • Tap the Control icon
    • Select Add a Connect and follow the installation instructions
  • In some cases, a factory rest may be necessary. However, you should not reset your Connect unless advised by the Onelink Connect app or a Customer Service Team member.
  • The Connect can be reset by inserting a pin into the reset port on the back and holding in place for 15 seconds. After 15 seconds, the pin should be released. Once released, the front of the Connect will flash red within 15 seconds to indicate successful reset.
  • The reset will only occur if the Connect is plugged into power. If you do not see the Connect flash red, unplug and reconnect power to the Connect. Then wait two minutes and reattempt.
With Onelink Connect, you can customize your Wi-Fi based on your needs and home size. Refer to the suggested square footage or bedrooms coverage located on the front of your Connect packaging.
  • Solid White: Once the Connects have been set up, the light turns solid white and remains on. The white LED indicates Wi-Fi connection.
  • Pulsing White: Connect is starting up.
  • Solid Blue: A solid blue light indicates the Connect is ready to set up.
  • Pulsing Blue: Searching for Wi-Fi
  • Green Flashes: The Connect has been successful setup.
  • Solid Yellow During Setup - After the Connect has turned solid blue and pulsed blue, this light indicates that the Connect is too far from the hub or the other access point to which it is trying to connect.
  • Solid Yellow after Setup - Indicates that the Connect cannot connect to another Connect. This could indicate that the Connect has been moved out of range.
  • Solid Red – An error as occurred. Contact our Customer Service Team, onelinksupport@newellco.com or 1-833-ONE-LINK
Onelink Connect utilizes the 802.11ac, the latest wireless network standard.
You can simply unplug and replug your Connect devices.
No, Onelink Connect provides a Wi-Fi Mesh network that helps improve speed, coverage and connectivity. The Connect still requires access to the Internet from a traditional cable modem.
Select the network from your device and provide the correct credentials to add a device to the network.
Yes, Onelink Connect supports Dual-Band Wireless on both 5GHz and 2.4GHz channels and 802.11 a/b/g/n/ac devices.
Yes, Onelink Connect will replace your current router.
The first Connect (the hub) plugs into your modem to provide your Wi-Fi network Internet access. The additional Connect devices then wirelessly connect to the hub.
Yes, Onelink Connect works with DSL Internet Service Providers.
Onelink Connect requires an Ethernet connection to your internet service provider (ISP) for internet access.
If Ethernet cabling is available through the home, a wired setup can be used instead of a wireless configuration to maximize the speed and coverage of the network. Two Ethernet backhaul configurations are supported:
  1. Star Setup with Switch - The Connect hub is connected to an Ethernet (preferably Gigabit) switch, with the Connects connected on the other side (as seen below). Other wired devices can be connected to the switch simultaneously which will grant access to the same security and parental control as the wireless devices.
  2. Daily Chain Setup – The Onelink Connects are wired directly together in a single chain. This configuration is useful in systems without an available switch but incorporate a wired backhaul setup
To grant access to the Main or Guest network, the credentials can be shared through the Onelink Connect App. Sharing credentials to the Main or Guest network in the App:
  • Tap the control icon
  • Tap Invite to Wi-Fi
  • Tap Guest network or Main network
  • There are two ways to share the credentials:
    • If the device that is trying to join the network has a way to read a QR code, scan the QR code to automatically join the network.
    • Tap the Share guest/main network to share using native sharing methods
  • The administrator will receive push notification when the device joins the network
NOTE: Apple devices with iOS11+ have a QR code scanner built into the camera
With Onelink Connect, the administrator of the network can allow or block devices after they join the network.
  • The administrator will be alerted (within the Network Alerts screen) when a new device connects to the network.
  • To open the Network Alerts screen, select the Notification Bell icon at the top right corner of your app.
  • Select the device that has recently joined your network to continue to allow that device to have access.
  • If Block is selected, the device will be barred from the network. Note: The device is blocked even if they have a network password.
  • If Permit is selected, the device can continue use on the network.
Rebooting is when a Connect is temporarily turned and then turned back on. To Reboot, follow the steps in the Onelink Connect app.
  • Go to the Wi-Fi home screen
  • Tap the Connect you would like to move
  • Tap Reboot under Actions
  • Tap Reboot on the Reboot Confirmation screen
  • The Connect light with turn off and then start Pulsing White
  • Wait for the for the Connect light to turn Solid White and the reboot is complete
To configure a Static IP DHCP Reservation, follow the below steps in the Onelink Connect app.
  • Tap on the Menu
  • Tap on Settings
  • Tap on Advanced
  • Tap on Static DHCP Leases and Port Forwarding
  • Create a Static DHCP Lease for your device
  • Assign an IP Address
  • Save
Note: You must restart your device to receive the Static IP Assignment
  • Select the previously created Static DHCP Lease from the list
  • Tap Delete Lease
To create Port Forwarding, follow the below steps.
  • Tap on the Menu
  • Tap on Settings
  • Tap on Advanced
  • Tap on Static DHCP Leases and Port Forwarding
  • Select Add in the top right corner of the screen to add a Static DHCP Lease for your device
  • Select the Device intended for the Static DHCP Lease from the list
  • Tap Next from the top right corner
  • Assign an IP Address to the device chosen
  • Tap Add Port Forward and add either a Single port to forward or a Range and tap Save
  • Once all data is input correctly, select Save again
  • You will be prompted to restart the device
  • The newly created DHCP Lease will show in the list
There are two way to prioritize devices within the app.
  • Option 1:
    • Tap the control icon
    • Tap Prioritize device
    • Select the device you want to prioritize
    • Tap on Prioritize to confirm
  • Option 2:
    • Tap on People
    • Tap on Devices
    • Select the Device you want to prioritize
    • Tap on Set as Priority under Actions
    • Tap on Prioritize to confirm
Follow the below steps in the Onelink Home app.
  • Tap Connections
  • Tap the Device
  • Tap the device in need of removal
  • Tap Forget Device under Actions
  • Tap Forget Device to confirm
Note: Devices that are currently on the network will not be removed from the network.
To pause the Internet for individual users, specific devices must be assigned to the user for the pause feature to work. Follow the below steps in the Onelink Home app to pause the Internet.
  • Tap People
  • Select the user you want to pause
  • Tap Pause Internet
Follow the same steps to unpause the Internet.
The Onelink Connect App provides download and upload speeds direct from the modem to the Connect hub.
  • Tap anywhere on the Speed Test results section on the Wi-Fi screen. This is located on the “dashboard” of the Onelink Home app.
  • Tap Run Speed Test
The Guest Network content filtering policy inherits the global network content filtering policy.
Turning on/off the guest network in the Onelink Connect app.
  • Tap on the Menu (three lines at the top left corner)
  • Tap on Settings
  • Tap the toggle to enable/disable the guest network
To change the name/password follow the below steps in the Onelink Home app.
  • Tap on the Menu (three lines at the top left corner)
  • Tap on Settings
  • Enable the guest network
  • Change the Name or Password by tapping the text field
For security, ensure your Guest Network password is different from your Home Network password.
With Onelink Connect, the administrator of the network can set bedtimes for users on the network. During the selected bedtime period, the users Internet access is paused. Follow the below steps in the Onelink Home app to set bedtimes.
  • Tap People
  • Select the user you want to manage
  • Tap Bedtime
  • Enable the respective bedtime by tapping the toggles next to “Weeknights”/“Weekend” NOTE: The Time Zone is managed under Settings, the time zone defaults to the time zone of the mobile device using the Onelink Connect App
  • Set Start and End times appropriately for each bedtime
  • Tap Save
To set Time Limits, follow the below steps in the Onelink Home app.
  • Tap People
  • Select the user you want to manage
  • Tap Time Limit
  • Enable the time limit by tapping the toggle next to Unrestricted
  • Set the time limit
  • Tap Save
To edit User Profiles, follow the below steps in the Onelink Connect app.
  • Tap People
  • Select the person you wish to manage
  • Tap Edit in the top right hand corner
  • Edit the name, email address or photo
  • Tap Save
To set Content Filters, follow the below steps in the Onelink Connect app.
iOS
  • Tap People
  • Select the user you want to manage
  • Tap Content Filter
  • Use the slider to select the policy level (G -> Unrestricted)
  • Tap Save
Android
  • Tap Connections
  • Tap People
  • Select a profile (Policies tab and then select the Content Filter option)
iOS
  • Tap People
  • Select the user you want to manage
  • Tap Content Filter
  • Tap Exceptions
  • Add the websites you want to be whitelisted (allowed)
  • Tap the back arrow
Android
  • Tap Connections
  • Tap People
  • Select a profile (Policies tab and then select the Content Filter option)
  • Next, you will see the exceptions options
NOTE: websites can be deleted from the exceptions list by swiping left. Exceptions are per person and persist regardless of what policy is set (G -> R)
Once access is granted to a specific site, that access is maintained until the restrictions are adjusted in the Onelink Home app.
The filter will be applied instantly, as long as the site is cleared from your browser’s cache.
The default Parental Control setting for a Connect device is U (the least restrictive setting.) The administrator can change the network default setting under the Parental Control settings.
True to First Alert’s legacy of home safety and protection, the system places a premium on security by creating a closed, private network to help detect and prevent cyber-threats and hacks. The technology scans every outbound connection from the network to analyze URLs and IP addresses to detect malicious traffic and infected machines. Users are notified of any potentially suspect activity and, if restricted settings are enabled, it can block any questionable content.
  • Tap Security
  • Tap Select your security level to select how the Connect network should monitor traffic.
    • Security Off - All security features disabled.
    • Detect - Connect actively monitors devices on the network and detects suspicious activity.
    • Detect & Block - Connect monitors devices on the network and actively blocks suspicious activity.
  • Tap Malware Detection to see the devices with security alerts
  • Tapping each Device in the Malware Detection list will open the alerts associated with that device.
  • Tapping the Alert opens the information pane concerning that alert, including the following information:
    • Device that triggered the alert.
    • Category of alert.
    • Domain of the alert.
    • User to which the device is assigned.
  • Additionally, a Dismiss Alert option allows you to delete alerts.
Yes, the device and the Onelink Home app will automatically update with the latest security patches and feature enhancements.
Onelink Connect is continuously monitoring your network for malicious activity. If malicious activity is present, you will be notified via the Onelink Home app.
The Emergency Override feature works with the Onelink Safe & Sound to automatically override screens on most smart TVs, tablets, and smart phones connected to Onelink Connect in the event of a smoke or carbon monoxide emergency.