Support

Frequently asked questions about Onelink Safe & Sound. If you would like to speak with a representative, you can find our contact information here.

You will be able to use the alarm functions and bluetooth streaming from a device - Alexa functionality and receiving push notifications require a Wi-Fi connection.
Pandora, iHeartRadio, TuneIn, SiriumXM, Spotify; to use music streaming services you will need to sign into your Amazon Alexa account during the set up process. In the Amazon Alexa app, you will need to ensure that the music service you want to use is linked to your account. Once that is complete you will be able to say "Alexa, play music from Spotify" (as an example).
The LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the nightlight through the Onelink app. When you disable the nighlight two LEDs will glow green on the Onelink alarm letting you know that you have AC power. If the LED is turned off, it indicates your alarm is running off of battery backup.
The color red has been reserved for smoke and carbon monoxide emergencies as well as Alexa privacy mode.
Amazon, FirstAlertstore.com, Lowe’s, Best Buy, Costco, Ace Hardware, Target.
No, your Onelink Smoke + CO alarm cannot be exchanged for a Onelink Safe & Sound. The Onelink Safe & Sound can be purchased at major retailers, such as Amazon and Lowe’s.
Onelink Safe & Sound is compatible with iOS10 and above or Android 5 and above. Your device is required to 2.4GHz WiFi and have Bluetooth turned on. If you use an iOS device, you must also turn on Key Chain.
You will need to go through the set up steps using your Android device and the Onelink Home app from Google Play.
Remove any existing mounting bracket then use the screws provided to secure the mounting bracket to the junction box. The mounting bracket should be installed with the Onelink logo facing you.
If you alarm hasn't been added to a Onelink Account, follow these instructions to add it:
  1. Download the Onelink app
  2. Choose the Onelink product you purchased
  3. Follow the instructions in the app to install and set up
Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See "Regulatory Information For Smoke Alarms" for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
On you iOS device tap settings > [your name] > iCloud, tap Keychain and slide to turn on iCloud Keychain, follow on-screen instructions.
The Onelink Home app. It can be downloaded on the App Store or Google Play.
You can set the room name in the app, the room announcement cannot be customized.
Yes, to change the voice use the volume control located in the Onelink Home app on the music tab for the Onelink Safe & Sound you would like to control.
The users will need to log into their Onelink accounts using the same credentials to access the same accounts, or share via HomeKit on an iOS device.
To register your Onelink Safe & Sound, download the Onelink Home app from the App Store or Google Play. Then follow the step-by-step instructions in your app to register your device.
Yes, the alarm needs to be connected to hardwired power and be correctly mounted on the bracket with the back-up battery engaged before setting the alarm up in the app.
There is a factory reset button located in the app on the device settings screen, pushing that will reset the device to factory settings. There is also a Test/Silence button located on the side of the product, pressing it 3 times will reset the device to factory settings.
There are no limits to how many devices you can add to your Onelink or Amazon accounts.
Since the Onelink Safe & Sound is an AC powered only device, that uses your homes hardwired electrical circuit, it cannot be installed vertically on a wall. The product manual references where to install your alarm. First Alert offers numerous replaceable battery and 10-year sealed battery alarm options. For more information, visit firstalert.com.
Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm.
The Onelink Safe & Sound is meant to be a DIY installation. To install, simply remove your current alarm and bracket and install the Onelink Safe & Sound. The app will guide you through the process. Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm.
Yes, the Onelink Safe & Sound can be installed anywhere in the home where there is an old hardwired smoke alarm. The NFPA recommends installing alarms on every level of the home and in or near each bedroom.
The Onelink Safe & Sound supports a wireless frequency of 2.4Ghz. For best results, recommended to use with a 2.4 Ghz 802.11 b/g/n router.
AC power should be connected first, then the alarm will be mounted on the mounting bracket which will activate DC power.
Currently, there are no coupons for the Onelink Safe & Sound.
The Onelink Safe & Sound is an AC powered only device, that uses your homes hardwired electrical circuit. You should position it where your current smoke alarm junction box is. Remove your current alarm and bracket and install the Onelink Safe & Sound. The app will guide you through the process. Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm. Since the Onelink Safe & Sound also works as a premium speaker, it uses your ceiling as an acoustic backdrop to fill the room with immersive, crisp omni-directional audio. The device works with Wi-Fi and has Alexa enabled functionality built in, so your home’s hardwired electrical circuit is needed as the device would use up much too battery power. First Alert offers numerous replaceable battery and 10-year sealed battery alarm options. For more information, visit firstalert.com.
The Onelink Safe & Sound will interconnect with most hardwired smoke and CO alarms. This includes all BRK and First Alert alarms and most Kidde, Fyrnetics, Lifesaver and Firex alarms.
Yes, you can use the Onelink Safe & Sound as a Bluetooth speaker by pressing the Bluetooth button on the music tab and discovering and connecting the device in your phone’s Bluetooth settings.
The Onelink Safe & Sound supports English and Spanish.
There is a volume slider located on the device music screen.
Music can be played from a streaming service or via Bluetooth from a phone or tablet.
The Safe & Sound contains a 28mm BMR speaker. For more information, go to https://onelink.firstalert.com/
There will not be a DC only version of the Onelink Safe & Sound.
It is likely that the reason your smoke alarm keeps chirping ad beeping is that the unit is not properly installed on the mounting bracket, the battery is low, or your product has reached the end of its life. Five (5) chirps indicated the End of Life. If your product is in End of Life mode, replace the alarm immediately. If you hear three (3) chirps, this could mean the alarm is in a malfunction mode. If your alarm is in malfunction mode please contact customer support to help troubleshoot. If you hear one (1) chirp every 60 seconds it means that the back-up battery is not engaged, ensure that you have properly installed Onelink Safe & Sound on the mounting bracket and turned it clockwise until you hear 1 chirp. Other reasons your alarm may be chirping are as follows:
  • A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.
  • Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.
  • Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should never be grounded; it should only be used to interconnect other smoke alarms or compatible devices.
The test button is on the side of the device, so it does not interfere with the speaker and the sound quality of the device. Since the Onelink Safe & Sound works with the Onelink Home app, you can conveniently test via the app rather than having to press the physical test button. If needed, the product still has the physical test button on the side and is easily accessible. If an alarm sounds, evacuate the home immediately. Always ensure there is no emergency prior to silencing a nuisance alarm.
The meanings of the ring colors are outlined on page 6 of the manual:
First Alert has been making quality home safety products for 60 years. The Onelink Safe & Sound has a photoelectric smoke sensor and a carbon monoxide sensor built-in. The product has been tested and meets national standards for safety products.
There is a deactivation switch located on the bottom of the device, marked by the word “Deactivate.”
The silence feature is intended to temporarily silence the horn while you identify and correct the problem. DO NOT use the silence feature in emergency situations. It will not correct a carbon monoxide problem or extinguish a fire. The silence feature can temporarily quiet an unwanted alarm for several minutes. You can silence the Onelink Safe & Sound by pressing the Test/Silence button on the alarm cover for at least 3-5 seconds or via the Onelink Home app. After the Test/Silence button is released, the red LED stops during the silence mode.
This unit is designed to be as maintenance-free as possible, but there are a few simple things you must do to keep it working properly:
  • Test it at least once a week.
  • Clean the alarm at least once a month; gently vacuum the outside of the alarm using your household vacuum’s soft brush attachment. A can of clean compressed air (sold at computer or office supply stores) may also be used. Follow manufacturer instructions for use. Never use water, cleaners or solvents since they may damage the unit.
  • After cleaning, test the alarm.
  • If the alarm becomes contaminated by excessive dirt, dust and/or grime, and cannot be cleaned to avoid unwanted alarms, replace the unit immediately.
  • Relocate the unit if it sounds frequent unwanted alarms. See “Where Not To Install” for details.
Push notifications will be sent when smoke or carbon monoxide is detected, a test has been completed, the alarm is reaching its end-of-life, the alarm has a low battery, and when updates are available.
The Onelink Safe & Sound available on pre-order today is Apple HomeKit enabled and has Alexa functionality built-in. First Alert is working closely with Google on the development of a Google Voice Assistant version of the Safe & Sound. This version will most likely become available towards the end of 2018.
No, the alarm remains functional even if Alexa is not connected.
You will be able to sign into your Amazon Alexa account during the set-up process, you can use your current account of create a new one.
The device does not need to be configured in the Alexa app, Alexa login is part of the set-up process. The user will need to sign-in to their account to use Alexa features.
The half red LED ring indicates Alexa is on mute. This is specific to Alexa functionality and shows that your device is not listening. If you wish to unmute your Alexa, go to the Onelink Home app and select the quick command with the circle, and your device will respond when you say "Alexa." The half red ring does not indicate any type of emergency. Because the Onelink Safe & sound is also a safety device a full red ring (accompanied with a loud, 85 decibel alarm) indicates there is an emergency. In the event of a smoke or carbon monoxide emergency, the LED will flash completely red and you will hear the loud beep.
An Amazon Prime membership is not required to purchase the Onelink Safe & Sound. If you want to utilize the Alexa functionality in your Onelink Safe & Sound you do need an Amazon account. There are many skills that are still accessible and do not require Prime Membership. You can ask Alexa to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud, so it’s always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your Onelink Safe & Sound is simple and hands-free – just ask, and Alexa will respond instantly. For your convenience, there is an Amazon Alexa quick start guide included inside your Onelink Safe & Sound packaging.
There is a brief introduction to Alexa on page 4 of the manual. Amazon Alexa is built in the cloud, so it is always getting smarter. The more you use Alexa, the more it adapts to your speech patterns, vocabulary, and preferences with new features continually being added. Ask Alexa to answer questions, play music, hear the news, get weather and traffic reports, control your smart home, and more. There is also an Amazon Alexa quick start guide that is included with the Safe & Sound. This is titled “Get Started with Alexa” and explains how you can talk to Alexa through the Onelink Safe & Sound, how to download the Alexa app, and other basic Alexa functionality.
If you choose to activate the Alexa functionality in your Safe & Sound you do need an Amazon account. You can ask Alexa to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud, so it’s always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your Onelink Safe & Sounds is simple and hands-free – just ask, and Alexa will respond instantly. For your convenience, there is an Amazon Alexa quick start guide included inside your Onelink Safe & Sound packaging. Some examples of commands include:
  • “Alexa, play my Spotify playlist.”
  • “Alexa, play a game.”
  • “Alexa, give me a recipe for apple pie.”
  • For more information on Alexa commands, go to alexa.amazon.com.
Yes, you can use Alexa to shop with your Onelink Safe & Sound device. You will be logged into your Amazon account – then ask to add items to your cart or purchase them.
No, Alexa is the only wake word that can be used with Onelink Safe & Sound at this time.
No, Alexa’s voice cannot be changed at this time.
Yes, you can use Audible – you will need to sign-in to your Amazon Alexa account to get access, then ask Alexa to play from Audible.
Not at this time, when multi-room is available from Amazon for third party devices – it will be integrated to the Onelink Safe & Sound.
Users can now take advantage of the Calling and Messaging features from their Onelink Safe & Sound. Using the Amazon Calling feature is easy. Once a person’s contacts are synced with the Alexa app, users can simply ask Alexa to call contacts by name. The Onelink Safe & Sound can also receive calls from other Alexa devices, and will announce the incoming caller along with a green light ring around the device. Users will have the option to answer or ignore the call. The Amazon Messaging feature on the Onelink Safe & Sound enables easy delivery of messages amongst Alexa devices. Users can ask Alexa to send a message, and a voice recording of your message will be delivered to contacts who own Alexa devices or those who have the Alexa app. When a message is received, users will hear a chime and see a yellow light ring on the Onelink Safe & Sound.
There is a mute/privacy button located in the app on the device screen (looks like a microphone) toggling that button will mute or un-mute Onelink Safe & Sound.
To use Apple Homekit you will need to set-up Onelink Safe & Sound with an iOS device and walk through all of the set-up steps. The device will then show up in the Apple Home App for use with Homekit. To learn more about what devices work with Apple Homekit visit: https://www.apple.com/ios/home/accessories/.
The device does not need to be configured in the Alexa app, Alexa login is part of the set-up process. The user will need to sign-in to their account to use Alexa features.
Reset your password via the Amazon Alexa app or on the web at amazon.com
Go to your Alexa app:
  1. Click on the 3 horizontal lines in upper left corner
  2. In the list click on “Skills”
  3. Under “Skills” type “Onelink” in the “Search all skills” bar, click the search tool
  4. Click on “Enable” under the Onelink skill
  5. Use the email and password you created in the Onelink app to link your accounts and click authorize
  6. You will be able to use the “Alexa” command to ask about your Onelink products
If you unpair the device you will need to set-up the device including logging into your Alexa account.
Pandora, iHeartRadio, TuneIn, SiriusXM: to use music streaming services you need to sign into your Amazon Alexa account during the set-up process. In the Amazon Alexa app, you will need to ensure that the music service you want to use is linked to your account. Once that is complete you will be able to say, “Alexa, play music from Pandora” (as an example).